CurbTO: Curbside Retail Reopening
The Ontario government has announced that all retail stores with a street entrance may provide curbside pickup and delivery services effective Monday May 11, 2020. You will find the official City messaging/ signage from Public Health at the bottom of this page. We encourage businesses to print and post these signs to help customers navigate the new changes to their retail experience and keep our BIA safe for all.
General Information
Curbside pick-up does not include sidewalk sales or displays of goods on the sidewalk at this time (outdoor marketing displays by grocers with existing City permits are still allowed)
Customers are not permitted to enter your store to select goods, try on or sample goods, or return or exchange goods
Post signage encouraging at-risk customers (ie: symptoms, recent travel, exposure to someone with COVID-19) to return home and self-isolate
Encourage employees and customers to wear face coverings (non-medical masks or cloth masks)
Restrict public access to your location as much as possible
If pre-payment is not possible, have a wireless card reader available outside and disinfect frequently
Encourage no-contact payment (credit, debit) instead of cash
Workers should wash or sanitize their hands each time they handle cash
Encourage Remote Interactions
Customers should order online or by phone if possible
Have customers pre-pay online or over the phone
Establish a process to minimize the time required to complete the curbside transaction
Schedule pick-up times
Have customers notify you when they arrive by phone or text
Load the product into the car if possible – ask the customer to remain in the vehicle to limit contact
Ensure employees sanitize hands and surfaces after each interaction
Advise customers not to use their own containers, reusable bags or boxes
Physical Distancing
Place multiple signs near entrances about the physical distancing methods being used and what customers should do
Have someone in place to direct customers
Set up queue lines at entrances – cones or ropes work well - be sure pedestrians are able to safely use the sidewalk as well
Place markers (tape or cones) every two metres to act as distancing cues
For in-person payments, have cashiers step back from customers if the card reader cannot be relocated two metres away from cashier
If the queue outside your store gets too long to manage, consider ways to have customers queue up digitally and leave their contact information
SIGNAGE FOR PRINT:
Letter to BIAs Accommodating Curbside Pickup and Deliveries for Retail Stores
Survey Screening Poster (Black and White)
